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TIER 2

Tier 2 enhances specialty fittings and customer relations, deepening expertise for loyalty and advanced service.

What's Included

  • Advanced training on specialty bra fittings, including sports bras, maternity bras, and strapless/convertible bras.

  • Deep dives into non-wire bras, bralettes, and nursing bras.

  • Enhanced customer service techniques, relationship building, and sales strategies.

  • Education on managing customer expectations and effective complaint handling.

  • Insights into cross-selling and upselling without overselling.

  • Certification upon completion, requiring Tier 1 as a prerequisite.

Tier 2 advances bra fitting expertise through masterclasses on specialty fittings, enriching it with customer service strategies, sales skills, and techniques for fostering long-term, profitable client relationships.

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Course includes videos, workbook, assignments and final exam to confirm competency and completion of certification.

Course Syllabus

  • 2.1 Introduction to Tier 2 (4:57)

  • 2.2 Sports Bras (29:25)   (Preview Video) 

  • 2.3 Underwire vs Non-Wire Bras (29:05)

  • 2.4 Maternity & Nursing Bras (20:38)   (Preview Video)

  • 2.5 Strapless, Convertible and Pushup Bras (22:00)

  • 2.6 Bra Accoutrements (19:10)

  • 2.7 Panties (31:53)

  • 2.8 Shapewear 7 Slip Layer (27:48)

  • 2.9 Swimwear (5:05)  (Preview Video)

  • 2.10 Laundry Instructions & vinegar Soaks (10:18)

  • 2.11 The Esteem Sales Equation (20:15)   (Preview Video)

  • 2.12 Fine Line between Education & Advertising (13:29)

  • 2.13 Business Boundaries & Customer Complaints (13:11)   (Preview Video)

  • 2.14 Live Fitting – Nursing Bra (1:41)

  • 2.15 Live Fitting – Non-Wire (3:54)

  • 2.16 Live Fitting – Strapless 1 (4:53)

  • 2.17 Live Fitting – Strapless 2 (2:01)

  • 2.18 Final exam – Video Assignment (For Certification Candidates ONLY)

Tier 2 Certification included in all 3 Membership Levels – Premier, Advanced & Fundamentals.

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